Free shipping to USA

Shipping Policy

Processing Time

Orders are typically handcrafted and prepared within 1–3 business days after purchase.

During holidays or peak seasons, processing times may be slightly longer.

Estimated delivery times:

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays.

Once your order has shipped, you will receive a tracking number via email when available.

Please allow 24–72 hours for tracking information to update.

Buyers are responsible for any customs duties, import taxes, or fees required by their country.

RiverMemory is not responsible for delays caused by customs clearance.

Please ensure your shipping address is correct before placing your order.

We are not responsible for orders shipped to incorrect addresses provided by customers.

If an order is returned due to an incorrect address, additional shipping fees may apply for reshipment.

If your package arrives damaged or appears to be lost in transit, please contact us within 14 days of the estimated delivery date.

We will work with you to find the best possible solution.

Each RiverMemory piece is individually handcrafted, making every item unique and meaningful.

Thank you for supporting handmade craftsmanship.