Our jewelry is handcrafted from high-quality brass and carefully finished by hand. Brass is loved for its warm, timeless character and natural beauty.

Yes. Every piece is individually cut, hammered, hand-stamped, and finished in our workshop in Hanoi, Vietnam.

Because each item is handmade, slight variations make every piece uniquely yours.

Absolutely! Depending on the design, you can personalize names, initials, dates, coordinates, or meaningful messages.

Please double-check all personalization details before placing your order.

Many of our designs offer double-sided personalization. Please select your preferred option on the product page.

Our processing time is typically 3–5 business days as each item is made to order.

Estimated delivery times:

• United States: 7–15 business days

• Canada: 7–20 business days

• International: 10–25 business days

Delivery times may vary depending on customs and local carriers.

Yes. All orders are shipped with tracking whenever available.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Please contact us within 7 days of delivery and include photos of the item and packaging.

We will gladly provide a replacement or refund if there is an issue with your order.

Your happiness matters to us.

If you are not completely satisfied with your purchase, please contact us within 30 days of delivery. We will do our best to make things right through a replacement, exchange, or refund when appropriate.

Brass naturally develops a unique patina over time, which many people love for its vintage character.

If preferred, brass can be gently polished to restore its original shine.

All RiverMemory pieces are handcrafted in Hanoi, Vietnam, and shipped worldwide.

Email us anytime at:

bvhhung88@gmail.com

We usually respond within 24 hours.