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At RiverMemory, every piece is handcrafted with care and created to celebrate meaningful moments.

Personalized Items

Because personalized products are made specifically for each customer, we do not accept returns or exchanges for:

• Custom names or initials

• Dates or coordinates

• Personalized messages

• Custom design requests

However, your satisfaction is very important to us.

If There Is a Problem

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery with photos of the item and packaging.

We will gladly offer one of the following:

• A replacement item

• A partial refund

• A full refund when appropriate

Non-Personalized Items

Non-personalized items may be returned within 14 days of delivery in their original condition.

Return shipping costs are the responsibility of the buyer unless the item arrived damaged or incorrect.

Our Promise

If you are unhappy with your purchase for any reason, please reach out to us before leaving a review. We are committed to finding a fair solution and ensuring you have a positive experience with RiverMemory.

Thank you for supporting handmade craftsmanship.