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At RiverMemory, every piece is handcrafted with care and made to preserve meaningful memories. Your satisfaction is important to us, and we are committed to providing a positive shopping experience.

If you are not completely satisfied with your purchase, please contact us within 30 days of delivery. We will do our best to make things right through a replacement, exchange, or refund when appropriate.

Because our products are personalized and handmade to order, slight variations in texture, color, and stamping are part of the unique character of each piece and are not considered defects.

Customers are responsible for reviewing all personalization details carefully before placing an order.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include photos of the item and packaging. We will gladly provide a replacement or refund.

Orders may be canceled within 12 hours of purchase. Once production has begun, cancellation requests may not be possible.

If you have any questions or concerns, please contact us at:

Email: support@rivermemory.com

We believe meaningful keepsakes should bring joy, and we stand behind the quality of our craftsmanship.

If a return is required for reasons other than product defects or seller error, customers may be responsible for return shipping costs.